Please
read through this carefully before placing your order.
By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please e-mail to: [email protected]
'It's HOT UK' may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.
Delivery Policy & Delivery Times
UK Deliveries
'In Stock' items are processed and dispatched 2 working days after payment has been received and will typically take 2-3 working days to reach the customer, however, delivery times can vary from time to time. For items required urgently it is recommended that customers choose Royal Mail Special Next Working Day Delivery.
Worldwide Deliveries
'In Stock' items are processed and dispatched 2 working days after payment has been received and will typically take 10 – 14 working days to reach the customer.
'Pre-Order' Stock items are processed 2 working days after payment has been received and will take between 7 – 21 working days to reach both UK and Worldwide customers.
All orders require a signature upon delivery.
All UK orders will be dispatched by Royal Mail (1st and 2nd Class Recorded). Orders made outside the UK will be dispatched by Standard International Airmail, International Signed For or Airsure track & trace.
These dispatch and delivery times should be used as a guideline but on occasions dispatch and delivery can take longer. Orders dispatched by Royal Mail Special Delivery are posted out with the Royal Mail promise of being received by the customer on the next working day before 1pm. – However, 'It's HOT UK' cannot be held responsible for delays on parcels dispatched by Special Delivery, but we will of course follow Royal Mail’s steps to seek reimbursement/compensation on behalf of our customers when requested to do so.
Late or lost deliveries If you believe your delivery may be late or lost then please contact me as soon as possible. If you have selected a traceable shipping option, I will check the tracking system and confirm the status of your delivery.
Please be aware that Royal Mail will not officially classify a parcel lost until 15 working days have elapsed, therefore I am unable to open an investigation until this point.
For lost or delayed parcels sent by Recorded Delivery or Special Delivery I can only offer a refund or exchange once the 15 working days time frame has elapsed, and Royal Mail acknowledges it as lost.
Deliveries outside the UK that have been sent by “Standard International Airmail” are posted entirely at the customers own risk, and I cannot accept responsibility what so ever for any loss occurred during transit. I will however provide the customer upon request with a copy of proof of postage by fax or mail. This will enable the customer to take up enquiries with the relevant Postal Authority in the relevant country.
Worldwide Shipping 'It's HOT UK' Ships Worldwide.
By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please e-mail to: [email protected]
'It's HOT UK' may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.
Delivery Policy & Delivery Times
UK Deliveries
'In Stock' items are processed and dispatched 2 working days after payment has been received and will typically take 2-3 working days to reach the customer, however, delivery times can vary from time to time. For items required urgently it is recommended that customers choose Royal Mail Special Next Working Day Delivery.
Worldwide Deliveries
'In Stock' items are processed and dispatched 2 working days after payment has been received and will typically take 10 – 14 working days to reach the customer.
'Pre-Order' Stock items are processed 2 working days after payment has been received and will take between 7 – 21 working days to reach both UK and Worldwide customers.
All orders require a signature upon delivery.
All UK orders will be dispatched by Royal Mail (1st and 2nd Class Recorded). Orders made outside the UK will be dispatched by Standard International Airmail, International Signed For or Airsure track & trace.
These dispatch and delivery times should be used as a guideline but on occasions dispatch and delivery can take longer. Orders dispatched by Royal Mail Special Delivery are posted out with the Royal Mail promise of being received by the customer on the next working day before 1pm. – However, 'It's HOT UK' cannot be held responsible for delays on parcels dispatched by Special Delivery, but we will of course follow Royal Mail’s steps to seek reimbursement/compensation on behalf of our customers when requested to do so.
Late or lost deliveries If you believe your delivery may be late or lost then please contact me as soon as possible. If you have selected a traceable shipping option, I will check the tracking system and confirm the status of your delivery.
Please be aware that Royal Mail will not officially classify a parcel lost until 15 working days have elapsed, therefore I am unable to open an investigation until this point.
For lost or delayed parcels sent by Recorded Delivery or Special Delivery I can only offer a refund or exchange once the 15 working days time frame has elapsed, and Royal Mail acknowledges it as lost.
Deliveries outside the UK that have been sent by “Standard International Airmail” are posted entirely at the customers own risk, and I cannot accept responsibility what so ever for any loss occurred during transit. I will however provide the customer upon request with a copy of proof of postage by fax or mail. This will enable the customer to take up enquiries with the relevant Postal Authority in the relevant country.
Worldwide Shipping 'It's HOT UK' Ships Worldwide.